Breaking down on the road is a stressful experience, especially for coach and bus operators. At Red Tow, we understand how critical it is to get your vehicle back on the road quickly and efficiently. That’s why we’ve dedicated a section on our website to coach and bus towing, offering expert advice and reliable services to minimise downtime.
But here’s the question every operator should ask themselves: Do you really know your coach? Proper preparation can save you time, frustration, and money when a breakdown happens. Let’s dive into the essential things you need to know to ensure a smooth towing process.

1. Know Your Coach Inside Out
Providing accurate information about your coach is the first step to ensuring the towing service can do their job efficiently. Here’s what you need to know:
- Make and Model: Essential for identifying the right towing method.
- Dimensions and Weight: Know the total weight (Gross Vehicle Weight or GVW), front axle weight, and rear axle weight. Measure the distance from the front bumper to the centre of the front axle for accurate towing alignment.
- Suspension Type: Coaches with dual “A” arm suspension require specialised towing equipment, such as a tyre lift, to avoid damage.
- Height Clearance: Know the height from the ground to the tallest fixed point (e.g., air conditioning unit) to prevent overhead damage during towing.

2. Prepare for Emergencies
Breakdowns are unpredictable, but you can reduce stress by being prepared:
- Location Details: Always give an accurate location of your breakdown. Mention nearby landmarks or kilometre markers to guide the towing team.
- Describe the Situation: Inform the service provider if your coach is stuck, off the road, or on a slope. Detail conditions like snow, mud, or ice to help them plan their approach.
3. Mechanical Knowledge is Key
Understanding the mechanical aspects of your coach can prevent costly mistakes:
- Air Brake Connection: Know the manufacturer-recommended location for connecting air brakes.
- Transmission Type: Automatic or manual? This will determine whether the drive shafts or axle shafts need to be removed to prevent damage.
- Generator Placement: If your generator is located at the front, inform the towing company to avoid damage during the process.
4. Protect Your Investment
Your coach represents a significant investment, and proper care during towing is critical:
- Paint Protection: Ensure the towing team protects your paintwork when running air or electrical lines down the coach’s side. Simple measures like using split tennis balls or rags can prevent scratches.
- Tow Lights and Rear Clearance: Ensure auxiliary tow lights are installed and confirm rear clearance to avoid undercarriage damage when navigating tight turns or driveways.
5. Understand the Costs
Professional towing requires specialised equipment and expertise. Be prepared for costs such as:
- Call-out fees
- Mileage fees
- Drive shaft or axle shaft removal fees
- Hourly rates for roadside services
Remember, towing companies invest heavily in their equipment, with trucks costing upwards of $400,000. Transparent communication about fees ensures you know what to expect.
6. Choose the Right Service Provider
Not all towing services are equal. Here’s how to ensure you get the best:
- Be Proactive: Provide all critical information upfront and ask the service provider to repeat it back.
- Request Direct Communication: Insist on speaking to the actual towing operator for clarity.
- Know Your Rights: If law enforcement is involved, you have the right to request the proper equipment for your coach.
Red Tow’s Industry-Leading Equipment
At Red Tow, we use only the best equipment to ensure safe and efficient towing. Our 13,000 lbs (6-ton) Bus Lift Kit was recommended and supplied by TruckWorks the Australian importer of the Miller Industries USA towing equipment and product range. Miller Industries is renowned for its reliability and innovation, making them the global leader in heavy-duty towing solutions. With this cutting-edge technology, we provide superior service and ensure the safety of your vehicle.
Safety First: Stay Clear During Towing
Towing is a hazardous job. Did you know tow truck operators face higher fatality rates than firefighters and police officers? Ensure your group stays safe by maintaining a distance from the coach and traffic while the towing team works.
Why Red Tow?
At Red Tow, we specialise in coach and bus towing, with expertise backed by the latest technology and tools. Whether it’s a minor breakdown or a major recovery operation, our experienced team is equipped to handle your needs safely and efficiently.
Visit our dedicated coach and bus towing page for more tips, or contact us for 24/7 service. With Red Tow, you’re in safe hands—wherever the road takes you.
Stay prepared, stay safe, and trust Red Tow for all your towing needs!