When a vital piece of equipment like a CASE CX130E crawler excavator becomes immobilised, it can bring an entire construction project to a halt. This was the scenario faced by a client in Altona when their 13-tonne excavator, a key part of the CASE E-Series, broke down and became stuck in a ditch. With its FPT NEF4 engine, capable of delivering 76.4 kW at 2000 rpm, and an operating weight of up to 13.9 tonnes, the machine required expert towing and recovery services. Red Tow stepped in to handle the challenge, combining state-of-the-art equipment with professional expertise to ensure a seamless recovery.
Equipment Utilised
Century KB55 Knee Boom Underlift:
The backbone of this operation was the Century KB55 Knee Boom Underlift, a heavy-duty towing and recovery tool. Designed for robust applications, it features a 35,000 lbs (approximately 16-tonne) winch, which is essential for extracting heavy machinery like the CASE CX130E. This powerful underlift ensures precise control and stability during recovery, preventing further damage to the equipment and surrounding environment.
The Recovery Process
1. Rapid Deployment:
As soon as Red Tow received the call on 0407 733 869, our team mobilised from the Brooklyn Depot. Within 30 minutes, we arrived at the site, ready to assess and address the situation. Our swift response is a testament to our commitment to minimising downtime for our clients.
2. Assessment and Preparation:
On arrival, the team conducted a thorough assessment of the immobilised excavator. Noting that the machine had been left in neutral, we determined that this would facilitate a smoother recovery. Proper evaluation is critical in such situations to ensure a safe and efficient operation.
3. Winching Operation:
Utilising the Century KB55’s powerful winch, a supporting line was rigged to the excavator’s main boom. This step stabilised the machine during extraction, preventing undue stress on the equipment. The controlled winching process ensured that the 13-tonne excavator was safely and steadily pulled out of the ditch.
4. Successful Extraction:
Thanks to the combination of advanced equipment and skilled personnel, the recovery operation was completed without complications. The CASE CX130E was extracted in a single, seamless motion, underscoring the effectiveness of Red Tow’s approach.
Outcome and Client Satisfaction
On-Site Time:
The recovery was completed in just 45 minutes, demonstrating Red Tow’s efficiency and precision in handling heavy machinery recoveries.
Fair Pricing:
While Red Tow maintains a standard minimum call-out charge of 3 hours (Depot to Depot), the client was billed for only 2 hours due to the quick turnaround. This reflects our commitment to transparent and fair pricing practices.
Client Feedback:
The client was highly satisfied with the service, praising the team’s professionalism and the prompt resolution of the issue. By restoring mobility to the excavator, we enabled the client to resume their project with minimal disruption.
Why Choose Red Tow?
Red Tow stands out for its:
- Advanced Equipment: Tools like the Century KB55 ensure safe and efficient recovery of heavy machinery.
- Expertise: Our team’s experience enables us to handle even the most complex recovery scenarios.
- Customer Focus: From rapid response to fair pricing, we prioritise client satisfaction every step of the way.
Contact Red Tow
When your equipment needs expert recovery, trust Red Tow to deliver. Contact us at 0407 733 869 for prompt and reliable towing and recovery services.
Red Tow – Keep On Delivering!